Privacy Policy

Check-in

Passengers need to check-in at least 3 hours prior to international flight departures, otherwise they will be considered a no-show

As per the airline rules, the standard check-in time begins 3 hours prior to departure.

Infants must have valid proof-of-age documents showing that the infant is under two years old.

It is your responsibility to carry the appropriate travel documents which includes: a valid passport; visa for your destination; valid transit visa in case you are transiting through a destination that requires you to have a transit visa; and any immigration clearance required by your country. HolaTourism will not be held responsible incase you are denied boarding.

Amendments

HolaTourism can assist you with amendments to most bookings but in some cases you'll need to contact the airline directly.

Every booking made on HolaTourism is subject to amendment charges levied by the airline, which may vary by flight and booking class.

If you amend your booking, you will be charged the difference in fare (if any), applicable when the amendment is made. However, if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.

In addition to the airline's amendment charges, HolaTourism charges an amendment handling fee of AED 40 per passenger.

We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare (if any), applicable when the amendment is made.

Depending on the airline's policy, some booked fares may not be amended.

Cancellations

Every booking made on HolaTourism is subject to cancellation charges levied by the airline, which may vary by flight and booking class.

Some booked fares may be non-refundable as per the specific airline's policy.

In addition to the airline's cancellation charges, HolaTourism charges a service fee of AED 40 per passenger per journey for all cancellations.

Only cancellation requests made through our customer service email or via telephone shall be entertained. HolaTourism shall not be liable for any cancellation requests made through any other medium including (but not limited to) letter mail, social media, etc.

If your cancellation request is made fewer than 48 hours prior to departure, then you'll need to contact our customer support team:

If you have done an online or phone check-in (also known as a 'Web/Tele Check-in') with the airline, get in touch with the airline for cancellation. HolaTourism will not be able to process the refund and cannot not take any responsibility for cancellations made directly between the passenger or the airline.

For any cancellation made by you, for which a refund is already processed and if it is found that you have in fact used or made changes to the ticket on the same PNR (Passenger Name Record) directly with the airline, HolaTourism reserves the right to debit your original mode of payment against the amount which has been refunded to you.

A non-refundable service fee will be charged for all low-cost airlines such as flydubai, flynas, Air Arabia, Jazeera Airways, IndiGo, SpiceJet, Cebu Pacific Air and Air India Express.

Refunds

It is mandatory to contact HolaTourism for all refunds, as the airline will not be able to refund your tickets booked from holatourism.com.

Processing times for cancellation and refund requests vary.

Refund for partially utilized tickets (for eg: only one sector flown & other sector cancelled) may take upto 25 to 30 working days depending on the airline.

HolaTourism shall refund your booking amount after deducting cancellation charges only after the respective airline or service povider processes your eligible refund. It may take upto 25 to 30 working days, depending upon the airline.

Ok to Board status requirement

Citizens of India, Bangladesh, Nepal, Pakistan and Sri Lanka would need an OK to Board status on their PNR and booking to visit any GCC countries. This is applicable for all paper visas and not for the ones stamped on your passport.

Hajj/Umrah bookings

Travel on Hajj or Umrah flights (or 4 digit flights) to and from Jeddah and Medina is permitted only for GCC nationals (excluding Saudi nationals) or for passengers holding a valid UMRAH or HAJJ visa. These flights are designated for Hajj and Umrah pilgrims flying into Saudi, therefore passengers without a Hajj or Umrah visa will not be permitted to board these flights (including Saudi nationals who will have other domestic flight options instead). It is the passenger’s responsibility to travel with all required documents.

Please note that in case boarding is denied by the airline, HolaTourism will not be able to process any refunds.

Travelling on a hajj visa

In order to receive a Hajj visa you need a valid return ticket. Pilgrims can enter Saudi Arabia from Jeddah or Medina airports only. You can exit Saudi Arabia from Jeddah or Medina airports only.

Travelling on a business or visit visa during hajj

Muslims who are not on a pilgrim Hajj or Umrah visa cannot enter Jeddah or Medina during the Hajj period, but can enter Riyadh or Dammam. Non‐Muslims cannot enter the Kingdom of Saudi Arabia during the 9-10 day Hajj period.

Connection or layover time

For passengers that book a series of one-way tickets (e.g. separate ticketing), passengers need to check if the Minimum Connection Time (MCT) is enough between flights. HolaTourism might provide different airlines as a cost effective option but HolaTourism would not be responsible if any one of the airlines rescheduled the itinerary that would result in a shorter connection time, thereby risking a missed flight. To avoid any issues be sure to either book a return flight (and the airline will manage the MCT for you) or that you have adequate time during your connection or layover to catch your next flight.

Terms & Conditions

Website Bookings

You can book a limited number of travellers per transaction on the website. As we have a wide range of offerings, each offering may limit the maximum number. Infant only bookings cannot be made online and unaccompanied minor bookings also need to be made via our call centre or via our offices.

All reservations, including modifications and cancelations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage.

Travel Requirements

You may require a visa for travel to some destinations to and via which you are required to travel due to the booking you have made through the tajawal website. It is your responsibility to obtain such visas required for travel. You must also have a valid passport for the duration of the travel and the expiry date of your passport must be acceptable to all the countries you enter. More information on the passport and visa requirements is available at the embassy of the country or countries you will be travelling to.

The fares quoted may not include the individual charges such as departure taxes, passenger service charges, and airport taxes, imposed by airport or aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.

You are also advised to check with your doctor whether you are required to undergo immunization prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements.